Job Requirements
Tullahoma, TN
Secret Polygraph Unspecified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Overview
BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.
Responsibilities
Qualifications
BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.
Responsibilities
- Implement a broad set of technologies.
- Handle phone and email support requests as an advocate for the resolution of client issues.
- Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
- Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
- Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
- Write or revise user training documents and procedures.
- Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.
Qualifications
- Associate degree in computer science or related field
- Proficient working knowledge of computer systems, hardware and software
- Proof of:
- CompTIA Security+ CE certification
- MTA - Windows Operating System Fundamentals
- HDI Customer Service Representative within 180 days of employment
- Must have an active Secret clearance or the ability to obtain one
group id: 10338773
