Job Requirements
Arlington, VA
Top Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
MANTECH seeks a motivated, career and customer-oriented Senior Field Support Technician to join our team in Arlington, VA.
This position may require travel up to 25% within the continental united states.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
This position may require travel up to 25% within the continental united states.
Responsibilities include but are not limited to:
- Provide dedicated, white-glove desktop and field technical support to VIPs, Senior Executive civilians, Flag/General Officers, and high-ranking military leadership.
- Interfaces with users, technology vendors, and stakeholders to ensure quality and user experience expectations are exceeded, and emergent industry best practices are routinely considered.
- Leads the operation and maintenance efforts for audiovisual and communication technologies. Responsible for developing and implementing plans for the troubleshooting, repair, and upgrade of AV systems and communication equipment.
- Diagnose and resolve challenging hardware and software issues, install and configure complex equipment, and provide expert technical assistance to end users and Junior Technicians
- Lead onsite maintenance, upgrades, and troubleshooting efforts, ensuring minimal disruption to client operations
- Develop and maintain knowledgebase articles and training materials, contributing to the team's knowledgebase and improving support efficiency
- Mentor Junior Technicians, providing guidance and support in their professional development
Minimum Qualifications:
- HS diploma and seven (7) years of professional experience as a field service technician, systems administrator, network administrator or in a similar role troubleshooting and problem-solving IT systems and networks.
- OR a Bachelor's Degree and five (5) or more years of position relevant experience.
- Must obtain at least one of the following certifications within 3 months of starting: CCNA, CompTIA A+, Network+, AZ 104, MD 102.
- Most posses DOD 8140 IAT Level II Certification such as Security+.
Preferred Qualifications:
- Bachelor's degree in information technology, computer science, or a related field.
- Experience with cloud technologies (e.g., AWS, Azure).
- Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
- Must have an active Top Secret clearance
- Must be eligible to obtain and maintain a TS/SCI clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
- Required Travel up to 25%
group id: RTX14564a
