DataPath, Inc.

Overview  DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.  The Tier II Technical Support Specialist operates as the service desk’s single point of contact for a deployable tactical communications program. This role provides day-to-day troubleshooting, incident resolution, and lifecycle management across deployable SATCOM terminals, tactical radios, baseband networking, encryption systems, and unified communications suites. You will monitor and resolve incidents, maintain service requests from open to close, manage trouble tickets and RMAs, coordinate spare parts, and keep users informed on status. You will also support Satellite Access Requests (SARs/SAAs), Gateway Access Requests (GARs/GAAs), and maintain the real-time web-based common operating picture (COP) for deployed terminal link connectivity. Qualifications Education Associate’s or Bachelor’s Degree (Engineering or IT preferred) OR 4–6 years related military deployable communications experience with advanced commercial certifications may substitute per contract. Experience Minimum 4 years’ experience with deployable communications systems. Experience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment. Certifications Cisco Certified Networking Associate (CCNA) required. Security + Must be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity). Clearance: Must be a U.S. Citizen and hold an active Secret clearance. DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity,

DataPath Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government and commercial markets. The Training and Documentation Lead owns all training delivery and technical documentation for a deployable tactical communications program. This role develops and delivers hands-on training to military operators and Government personnel on SATCOM terminals, tactical radios, baseband networking equipment, encryption systems, and deployable communications suites including Emergency Response Terminals (ERTs), Mobile Command Posts (MCPs), and Emergency Response Vehicles (ERVs). You will author and maintain Standard Operating Procedures (SOPs) and training materials for the full system inventory, ensure documentation stays current through system modifications and tech refresh, and provide on-site training support during field exercises, annual maintenance visits, and emergency deployments. Link to the job - https://www.paycomonline.net/v4/ats/web.php/portal/13086EB95BB41A9B5ADD096D9EC0EF88/jobs/264723